A phishing scam is currently doing the rounds, purporting to be from BT. It claims that a recent bill payment has been rejected, and you must follow a link in the email to update your details or risk having the service cancelled.
This phishing email is not from BT, and claims made that payment has failed and services may be cancelled is untrue.
This is an attempt to scam customers into visiting a bogus website to obtain personal and financial information.
Phishing scammers regularly send out thousands of identical emails in the hope of tricking just a few victims. The information unsuspecting victims give is subsequently used for credit card fraud and identity theft.
Internet users should be cautious of any emails claiming the need to follow a link, open an attachment or update personal and financial information.
If you receive emails about unpaid bills or rejected payments, always contact the company concerned using the telephone number given on your paperwork. They will be able to confirm the authenticity of the email, before you unsuspectingly supply personal information to a scammer.
Banks, service providers and legitimate companies are unlikely to contact their customers via email to request personal information or advise about unpaid bills.
If you think you may have been a victim of a phishing scam, you should report the matter to Action Fraud on 0300 123 2040 or via their website at www.actionfraud.org.uk