Waste Management Failure

I am absolutely astounded at the poor service provided by the council in relation to emptying waste bins on the Greenfields estate following the Christmas and New Year period.
Couple this with the proposed recycling changes to the bins we use and their failure to actually empty the blue bins which has now become the main bin for cardboard, plastic and metal (tins) on the allocated collection day leaves me wondering how they have totally mismanaged their waste collection planning.

I contacted the council on the 6th January asking about the failure in service and was told that they held an annual review for collections and felt they had covered the service to the best of their ability.

I like everyone else put brown, blue and newspaper bins out for collection on the 10th January. Low and behold they collected and emptied the brown bin which is now limited in it's use. The blue bin which is our main recycling bin was not emptied almost 3 weeks after its last collection. I contacted the council office this morning and was given the excuse that a vehicle had broken down hence the failure. Really!! Don't insult peoples intelligence. I was assured that we would receive collections today 11th January. As I type 15:20 we all still wait. Normally 16:00 is the time that the bin wagons knock off so a collection today will not happen. My concern is now will the next collection be in two weeks time on the next scheduled collection date? I am awaiting a call from a member of the management team based in Cromer Road Northwood. I will update residents with their response.