Website:Consumer direct

http://www.consumerdirect.gov.uk/

Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues. Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.

Want to know more about Consumer Direct? Use this section to find out:

http://www.consumerdirect.gov.uk/about/how-we-help/

On the Site is some useful advice about making purchases
http://www.consumerdirect.gov.uk/before_you_buy/

And also what your rights are
http://www.consumerdirect.gov.uk/after_you_buy/